Last updated on 26-05-2024 16:14:25

We only deal with Beauty category and our category of product is non-returnable due to nature of the product.

If you decide to cancel your order after making a payment, and before shipment is generated or in simple words before shipment dispatch, you can do so. Your entire order amount will be refunded. No cancellation requests are entertained for already shipped orders. Before dispatch, if order is cancelled, Once we initiate your refund, it will usually take up to 5-10 working days for your Bank to credit the funds back to your account. You will not be charged any fee for the cancellation.

Make yourself available when a delivery is attempted at your address. We at PRIYAS UDHAYAM PRODUCTS take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS.

If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of package acceptance to [email protected]. In the Subject write “Replacement” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of invoice that come inside your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or free replacement as applicable.

All Replacement requests with respect to product in-transit damage/pump or dropper damage/leakage etc to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted.

As we deal with beauty category of products, We DON’T accept any returns. There is no way to predetermine whether a particular product suit a customer or not. It’s customer’s responsibility to do necessary patch test by applying the product on back of the ear and wait for 24-48 hours to watch out on any irritation or redness. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims.

Every product needs to be stored hygienically in a clean and safe (no water/ moisture contact) places. It’s customer’s responsibility to store the products in good and clean environment. No replacement or return order requests are entertained after 1 week of receiving the order. Shelf life for unopened products are different from used/opened products. All toner mists and powder products/ ubtans etc to be used within 3 months after opening. All oils/ thailams to be used within 6 months after opening. Customers are requested to take a note of this and use the products within the time mentioned. We wont replace any product that’s ordered months ago and expired / damaged as a result of poor product storage or handling. No claims or returns for any orders are accepted under any circumstances after 1 week of successful order delivery.